Refund Policy

Effective Date: July 16, 2026

Important Notice

GGUUAI provides digital SaaS services. Please review the selected product, amount, currency, and service period before you complete a payment.

1. Prepaid Fixed-Term Service

Paid Standard and Professional plans are single prepaid purchases for the service period shown at checkout. Access begins when the service is provisioned. These plans do not renew automatically, and no automatic charge is made after the service period ends.

2. Refund Eligibility

Because a digital service is provisioned after successful payment, unused time in an active service period is generally not eligible for a partial refund. We review refund requests fairly under the following circumstances:

  • Duplicate payments caused by a technical error.
  • A charge that was not authorized by the account holder, subject to reasonable verification.
  • Complete service unavailability for more than 72 consecutive hours because of an issue on our side, excluding scheduled maintenance.
  • Other circumstances where a refund is required by applicable law.

3. Pay As You Go Credits

Pay As You Go is a one-time prepaid software-usage credit purchase. Credits may be used only for metered tasks inside the GGUUAI SaaS platform. Credits have no cash value, are not withdrawable, are not transferable, and are not a stored-value or e-money product. A top-up is not an automatically renewed service.

4. How to Request a Refund

Send a request to billing@gguuai.cc within 7 days of the transaction. Include your account email, transaction reference, purchase date, and a clear description of the issue. We will acknowledge the request and review it within 24 business hours.

5. Trial Accounts

Trial access is manually approved and does not require a payment card. Trial access does not automatically convert into a paid plan, so no refund applies to a free trial.

6. Chargeback Support

If you have a billing concern, please contact us before filing a chargeback so we can investigate the transaction and try to resolve the issue promptly. This does not limit any rights you have under applicable law.

7. Support Contact

  • Email: billing@gguuai.cc
  • Phone support: Available by scheduled call after contacting billing@gguuai.cc
  • Email subject: Include your account email and transaction reference
  • Response time: Within 24 business hours

8. Policy Updates

We may update this policy when necessary. The effective date at the top of the page will be updated when a revised policy is published.