Frequently Asked Questions

Answers about prepaid service periods, store verification, data usage, content compliance, and checkout.

How can I get a trial account?

Trial accounts are available by contacting our sales team. Trial access is manually approved and provisioned, requires no payment card, and does not automatically convert to a paid plan.

Can I change my plan later?

Yes. Customers may request upgrades or downgrades. Changes apply to a new prepaid service period after the current service period expires unless otherwise agreed.

What payment methods do you accept?

Card checkout is being prepared through a licensed payment service provider. Once enabled, Visa, Mastercard, and Maestro payments will be processed through a hosted checkout flow, subject to the payment provider configuration.

Which e-commerce platforms are supported?

We support data imports from major marketplaces such as TikTok Shop, Shopee, Amazon, and similar seller platforms. Customers may upload exported Excel or CSV reports where API authorization is not available.

How do you verify store ownership?

Store onboarding requires basic ownership checks. Where platform API authorization is available, the merchant must complete the official authorization flow. Where API authorization is not available, we may request seller-center screenshots, exported reports showing the store identifier, domain or store URL checks, or other evidence before analysis is enabled.

What data is analyzed?

Customers may upload or authorize product, traffic, conversion, order-summary, refund-summary, inventory, and marketing-performance data needed for analytics. We do not request raw payment card data or unnecessary personal data for analytics.

How is generated marketing content reviewed?

The platform applies keyword screening, prohibited-category checks, marketplace policy reminders, and target-market advertising compliance prompts. Users must review and approve generated content before publishing it to any marketplace or advertising channel.

How secure is my data?

We use HTTPS/TLS encryption for data transmission. Card checkout will be processed through a hosted checkout flow after approval, and gguuai.cc does not store raw card numbers.